Activation key problem

My Rekord Buddy Version: 2.0.22(217)

My OS Version: 10.13.6

Steps required to reproduce the problem:

I had to reinstall the program restoring from backup on a mac.
The license key I find in my account on the site does not work.
does not activate the program and tells me:
"
Can’t authorize Rekord Buddy 2.
Your app receipt is invalid.
"

How can reactivate my Rekord Buddy 2?

Thank You.

Fabio

From the error you are mentioning it looks like it’s the authentification receipt file itself that is corrupted for some reason.

Can you try to reset your license and let me know if you still get the same error?

How can i reset my license ?

Did you follow the link that I put in my last post (the blue text)?

Yes I try to follow the indication in it but Rekord Buddy don’t works:
"
Can’t authorize Rekord Buddy 2.
Your app receipt is invalid.

How can I do?

When you say ‘try to follow the indication” do you mean that you i did reset your license and you did re-enter it again when you relaunched the app? Or no?

yes I have already tried to do it … but it doesn’t work.

Ok, just to get this out of the way, can you make sure you upgrade to the latest build (shouIld be 2.0.28 at the moment) and then confirm you get the same error? You can find the download link to the latest build in your ‘Purchases’ section of the next.audio website.

If that still doesn’t work we’ll look into how the receipt could get corrupted in your case. It’s not something I’ve seen before.

Thank you very much.
I reinstalled the program and entered the license key.
now the program works.

Thank You!!!

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