It also explains your options around our use of your personal information and how you can access and update this information.
Who we are
Next Audio Labs, LLC. is a California Limited Liability Company based in Aliso Viejo, CA in the United States. It was founded in 2012 by Didier Malenfant (aka Damien Sirkis) and is to this day mostly run and managed by him alone (although some contractors sometimes help with coding, moderating the forums and answering support questions). Our website address is: https://next.audio.
What personal data we collect and why we collect it
Next Audio Labs collects information to operate effectively and provide you with the best experiences. Personal information is collected directly from you and other information is collected when you interact with our websites, products and services.
Personal information is any information about an identifiable individual and is collected directly from you. Personal information you provide us may include information such as your name, email address, billing address, telephone number, personal profile and payment details.
Next Audio Labs may collect personal information directly from you when you:
- Create a Next Audio Labs account
- Participate in forum discussions
- Purchase or subscribe to products
- Download our software or other content
- Activate a software license
- Use our Products or Services
- Contact the Next Audio Labs support team
- Visit our websites, and
- Submit web forms on our websites
- Communicate with us
You can always choose not to provide personal information to Next Audio Labs, but if you choose not to do so, in many cases we will not be able to provide you with our products or Service, or respond to any queries you may have.
Next Audio Labs may combine personal information with other information that does not, on its own, directly identify you (“non-personal information"). For example non-personal information such as which parts of our websites you have visited may be associated with your Next Audio Labs account. This allows Next Audio Labs to provide you with a more personalized experience such as keeping you up to date with relevant product releases, content and sales via marketing communications (with your consent). If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Other information we collect
We also collect information when you interact with our products, websites and services. The following are some examples of information we may collect when you interact with particular Next Audio Labs Services:
Next Audio Labs Websites
We collect information when you use our websites. We may collect information sent by your browser to our servers whenever you visit a Next Audio Labs website. For example your browser may tell us your IP Address as well as browser type and language, URLs of referring/exit pages, operating system, time/date stamp, system configuration information and documents and files that you downloaded. We also may collect information about how you use our websites, such as which parts of our website you have visited, by using cookies and similar technologies.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Visitor comments may be checked through an automated spam detection service.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Next Audio Labs Products
We collect information when you use our products. The following types of information may be collected:
- System information such as operating system, processor, and computer type
Product information such as product/license type, product version number, MAC address or serial number of your computer and hardware connected.
- Error reports and performance information such as where the error happened in the software and system or software performance before and after the error occurred.
- General usage information such as features used, devices connected and length of time using the product.
- Anonymized info regarding your music collection when stored in our products such as artist names, genres or other track info.
Certain information that we collect when you use Next Audio Labs Products is absolutely necessary in order for us to provide you with our Service, such as whether you are on a trial or full license, what type of product/license you have and if compatible hardware is connected. You won’t be able to opt-out from the collection or processing of this information.
Information we collect about how you use our Products (including system information, certain product information and general usage information) can be used to provide you with a more personalized experience, provide feature usage data to the products team to help improve the product and to improve support. Next Audio Labs Products may allow you to opt-out of sharing information about how you use the Product in the setup or settings panel of the relevant product.
Emails we send you may include a technology (called a web beacon) that tells Next Audio Labs whether you have received or opened an email, or clicked a link in the email. Marketing emails we send you may be tailored based on your interactions with our websites and products. If you do not want us to collect information from Next Audio Labs emails, or you don’t want to receive Next Audio Labs’s marketing emails anymore, you can unsubscribe by using the unsubscribe link within each email or by changing your notifications settings when logged into your Next Audio Labs account.
Next Audio Labs online advertising
Next Audio Labs does not store your credit card details
Any payment information, excluding name and contact details, provided by you is not stored by us. Purchases from Next Audio Labs, either on Next Audio Labs’s websites or in-app, that require the inputting of credit card information use specialized credit card payment services like Paypal or Stripe, for the purposes of processing credit card data.
Cookies and similar technologies
Cookies, web beacons and other similar technologies are used by Next Audio Labs and our third party partners (for example, our advertising and analytics partners) to collect information. For more information on cookies and other similar technologies, please see our cookie notice.
Next Audio Labs Online Community
Next Audio Labs websites include the Next Audio Labs online community areas such as the Next Audio Labs blog and forum. You should be aware that any information you provide in these areas may be read, collected, and used by others who have access to them. Please notify us if you would like your personal information removed from a Next Audio Labs online community. By participating in the Next Audio Labs online community you agree to follow the Next Audio Labs Community Rules.
How Next Audio Labs uses your information
Your information may be used by Next Audio Labs for purposes such as:
- Enabling us to provide you with Next Audio Labs products, websites, services, support or information you have requested.
- Sending you marketing, advertising, educational content, promotional messages and other information that may be of interest to you. These messages may be tailored based on your interactions with our websites and products.
- Sending you service, administrative messages, reminders, technical notices, updates, security alerts and information requested by you.
- Improving our products and services and developing new products and services.
- Diagnosing problems in our products and websites.
- Registering and activating your Next Audio Labs software.
- Enabling you to participate in forum discussions.
- Enabling you to make purchases when using the Next Audio Labs Service.
- Providing customer support.
- Conducting research about our customers and statistical analysis (on an anonymized basis).
- Protecting and/or enforcing our legal rights and interests, including defending any claim.
- For any other purposes authorized by you.
Sharing and disclosure of your information
Service providers and business partners
Next Audio Labs works with service providers and business partners that support our Services. We may work with these companies to provide services including customer support, processing credit card payments, and sending marketing communications. These companies may have access to or process your information for the purpose of providing those services for us. They are not permitted to use your information for their own purposes.
At times Next Audio Labs may also make certain information available to its business partners that work with Next Audio Labs to provide products, services or that help Next Audio Labs market to customers.
A business that supports our Services may be located outside of the United States. This may mean your information is held and processed outside of the United States.
Non-identifying or aggregated data
We may share aggregate or other non-personal information that does not directly identify you with third parties in order to improve our Services.
Links to third party sites
It may be necessary - by law, legal process, litigation, and/or request from public and governmental authorities within or outside your country of residence for Next Audio Labs to disclose your personal information.
Additionally, in the event of a reorganization, merger, acquisition or sale we may transfer or share any and all personal information we collect to the relevant third party.
Next Audio Labs is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We store the personal information you provide on computer systems that have limited access and are in controlled facilities. For example Next Audio Labs websites are hosted with SiteGround, which has data centers located throughout the world. This means your information may be transferred across national borders.
While no service is completely secure, Next Audio Labs takes reasonable measures to help protect information about you from loss, misuse, unauthorized access and alteration. For example, we ensure that our third-party data center vendors provide adequate security measures. In addition, your data is protected with encryption, such as Transport Layer Security (TLS) or Secure Sockets Layer (SSL), during transition over the Internet.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (in connection with the purposes set out as above).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives). then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Transfer of information
It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may access, erase or correct personal information we hold about you by logging into your Next Audio Labs account at any time or by making a request to us in writing. You also may object to the processing of your personal information (including for direct marketing) by making a request to us in writing.
We will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
Where we have obtained your consent in relation to your personal information (such as your consent to receiving marketing communications or your consent to the placement of certain types of cookies and similar technologies), you can withdraw this consent at anytime in the notifications section of your account or by changing your cookie preference.
What rights you have over your data
If you have an account on this site, have left comments or have used our Services, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you have any questions or requests related to Next Audio Labs’s privacy practices, please contact us at email@example.com or at our mailing address below
Next Audio Labs, LLC.
23046 Avenida de la Carlota, Suite 600
Laguna Hills, CA 92653
Residents in the EU (and only residents in the EU) can also contact our GDPR representative.
(This topic is locked as is it only a FAQ entry. To get help or discuss the topic head over to the Support Category or or DM @damien or @astromech directly if you don’t want your request to be public.